Refund Policy
💰 Refund Policy
We want you to shop with confidence at our General Store. This Refund Policy explains when and how refunds are provided.
📦 Eligibility for Refund
You may request a refund if:
- You received a damaged product
- You received the wrong item
- The product is defective or not working as described
⏳ Refund Request Time
- You must contact us within 3 days of receiving your order
- Requests made after this time may not be accepted
📸 Proof Requirement
To process your refund request, you may be required to provide:
- Clear photos or videos of the product issue
- Order details or receipt information
This helps us verify the problem quickly.
💳 Refund Process
- Once your request is approved, we will process your refund or replacement
- Refunds may take some time depending on your payment method or courier process
- In some cases, replacement may be offered instead of refund
🚚 Shipping Charges
- Shipping charges are generally non-refundable unless the mistake is from our side
- If return shipping is required, customers may need to cooperate depending on the situation
❌ Non-Refundable Cases
Refunds will NOT be provided if:
- The product is used or damaged by the customer
- The issue is not reported within the allowed time
- Wrong information was provided by the customer
📞 Contact Us
For any refund-related queries, contact us:
📱 WhatsApp / Call: 0319 8386632
📧 Email: asif.humayun1983@gmail.com